Lifetime Pickups Guarantee

For the original owner, we will guarantee the pickups for life. Yes, life. This doesn’t include damage caused by floods, hurricanes, locusts, or owners. Or bullheaded guitar techs. Or swimming pools. Or other acts of craziness. If the pickup hasn’t been damaged, we will offer to repair or replace at our discretion if we determine that there was no undue influence on the life of the product.

30 Day Refund Policy

At, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If after you attempted to resolve issues with Support staff and feel the product(s) you purchased does/do not live up to promises, we want to make things right.

Our policy offers a full refund within 30 days of your date of purchase for material and workmanship issues. We will work with you to adjust the pickups to help you achieve the sound you’re looking for.  We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

We also offer a one time ‘adjustment’ – meaning rewinds, unwinds, or swaps. We get it, you don’t necessarily know what goes into that sound you’re looking for. But…  We have to limit the test runs too. and our payment process submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. More details can be found via at Customer refund processing time.

Requesting a Refund

To request a refund:

  1. Go to > My Account > Orders
  2. Select the order number of the product you want to refund.
  3. Select the ellipsis icon (three dots) next to the order total column. This opens a prompt to Request a Refund.
    1. Note: If you do not see the ellipsis icon, it means the 30-day period has passed.
  4. Click the link to Request a refund. A Refund Request Form displays.
  5. Select a refund reason from the drop-down menu and add details about your reason for the refund request.
  6. Select Request Refund.

An automated response confirming receipt is sent to the email address associated with your account. Once we’ve had a chance to review the request, we will be in touch about the refund process.